Shipping & Return
As most of our products are regularly stocked items, we are able to dispatch most orders on the same day before 11:00am with our express courier. Depending on your location, ETA is approximately 1-2 business day for Sydney Metro, 2-3 business to Melbourne, Brisbane, Adelaide metro and 4-6 Perth metro areas.
Terms & Conditions for our free shipping offer
Safety Sector is pleased to offer free shipping for orders over $499.00 to most Australian cities and regional centres. This is only possible because of the bulk quantity arrangement that we have in place with our courier partners. However there are some regional towns and areas in WA, SA, North QLD, NT & TAS that are excluded from this offer. In most cases, a forklift is also required at the delivery address to receive a bulk order on a pallet in order to qualify for our free shipping offer.
The regional towns and areas excluded from the offer is determined by us, the supplier (Safety Sector Pty Ltd) and therefore any additional shipping charges will be communicated to our customers by our sales team before the order is finalized and dispatched. We reserved the final right to determine whether a particular address is part of our free shipping offer.
Any date quoted for delivery is an estimate only, and unless guaranteed by Safety Sector Pty Ltd in writing providing for liquidated damages for failure to deliver by the quoted date, Safety Sector shall not be liable to the Customer for any loss or damage howsoever arising from failure to deliver on or before the quoted date. The customer shall accept and pay for products, not withstanding any failure by Safety Sector to deliver by the quoted date. Safety Sector Pty Ltd is not responsible for any delays in delivering due to delay by courier service.
Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without approval from Safety Sector in writing.
Delivery is charged per order, based on size and weight. During checkout you will need to calculate shipping, please select the area that best corresponds to the delivery address.
Dates given for delivery are stated in good faith but are not to be treated as a condition of the sale. No claim shall be made by the buyer on account of late delivery however caused. Late delivery shall not constitute a breach of this contract by the seller, and the buyer shall not be entitled to cancel the contract because of late delivery.
Return & Exchange
Exchange and refund are generally accepted within 30 days of item being received, items returning must be in brand new condition with its original packaging/box. If returned item is damage in transit on its way back. It cannot be exchanged or refunded. Safety Sector reserves all rights in determining whether returned items are in its original packaging and condition
Damaged or Faulty Goods
In rare situation where goods received are faulty, damaged or broken, buyer are require to contact us within 7 days of receiving the item. In most circumstances we are able to provide replacement on products free of charge when photographic evidence are supplied.